PRIVACY POLICY

Last Updated: May 15, 2023

Anew Mind Behavioral Counseling is committed to protecting your privacy. To better protect your information, we provide this notice explaining our online information practices. To make this notice easy to find, it is available on our website.

1. INFORMATION COLLECTION AND USE

We collect information about visitors to our Site to provide an experience responsive to users' and clients' needs. We do not collect medical or credit card information through our Site. Our Site may use forms where you provide contact information (such as name, address, phone number, and email) to request information or support. We receive and store information you enter on our Site or provide through other communications, including email, telephone, or customer service inquiries. You are not required to provide personal information to use our Site.

We will not sell, share, trade, or otherwise use any information you provide unless you expressly give written permission. We collect this information to improve our services and better serve clients individually and collectively.

We will never sell, share, or trade medical information. Requests for medical information must be submitted directly through a Medical Release form.

We may also collect non-personally identifiable information, such as website usage, communication preferences, aggregated service data, and survey responses. Aggregate information may be used for:

  • Compiling statistics to improve the website

  • Developing, maintaining, and administering the Site

  • Following up on comments or messages submitted through the Site

Important: Do not include credit card information in electronic communications unless specifically required as part of service or transaction fulfillment.

Our Site may contain links to other websites. We are not responsible for the privacy practices or content of linked sites.

2. SECURITY

Our Site uses security measures to protect against loss, misuse, or alteration of information under our control. Sensitive information (e.g., credit card data) is encrypted using secure socket layer (SSL) technology.

We may share information with third parties providing services on our behalf (e.g., payment processing). These providers are prohibited from retaining, sharing, or using your information for secondary purposes.

We follow accepted standards to protect personal information during transmission and storage; however, no method is completely secure. We cannot guarantee absolute security.

3. GOOGLE ANALYTICS AND COOKIES

We may use Google Analytics to collect non-identifying data about site usage. Google Analytics collects IP addresses, not personal information. Cookies are used to recognize returning users.

Information from Google Analytics is used solely to improve our Site and is never combined with personally identifiable information. Users can disable cookies to prevent tracking. For Google’s privacy policy, visit: Google Privacy Policy.

4. CHILDREN’S PRIVACY

We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under 13 without parental consent.

Parental consent forms must be submitted to:

Anew Mind Behavioral Counseling
2201 San Pedro Drive NE
Albuquerque, NM 87110
Email: Contact@anewmindcounseling.org

Parents/guardians may revoke consent by submitting a revocation form. We encourage parental supervision when children explore online resources.

5. INTERNATIONAL DATA TRANSFER

If visiting our Site from outside the U.S., your communications may result in the transfer of information across borders. By using our Site, you consent to such transfers.

6. LEGAL COMPLIANCE

We cooperate with law enforcement and government authorities as required by law. This may include disclosing information to respond to legal claims, subpoenas, or safety concerns. We also comply with ICANN rules and regulations.

Reasonable steps will be taken to notify you if disclosure of personal information is required by law.

7. CHANGES TO THIS POLICY

We may modify this Privacy Policy at any time. Changes will be posted on this page and other appropriate locations. Material changes will be communicated at least 30 days prior to implementation via our website or email.

8. CORRECTING, UPDATING, AND REMOVING PERSONAL INFORMATION

You may update, deactivate, or opt out of communications at any time. Requests can be sent via email to Contact@anewmindcounseling.org or by mail to:

Anew Mind Behavioral Counseling
2201 San Pedro Drive NE
Albuquerque, NM 87110

Requests will be addressed within 30 days.

9. MEDICAL PRIVACY NOTICE

A. Who Follows This Notice
Health care practitioners, staff, volunteers, and business associates at Anew Mind Behavioral Counseling.

B. Medical Information
Includes all information identifying you and relating to your past, present, or future physical or mental health, including payment and billing information.

C. Our Pledge
We maintain your medical information to ensure quality care and legal compliance. We follow HIPAA requirements and notify you of any breaches.

D. How We Use and Disclose Medical Information

  1. Treatment: Shared with providers for care coordination

  2. Payment: Disclosed for billing and insurance purposes

  3. Healthcare Operations: Used for internal review, audits, and quality assurance

  4. Health Information Exchange: May participate in RHIO for electronic health information exchange

  5. Individuals Involved in Care: May release to family/friends involved in care or payment

  6. Notification: May share location, condition, or death information with responsible parties

  7. Contacts: Appointment reminders and treatment information

  8. Worker’s Compensation: Disclosures as required by law

  9. Mental Health & Substance Use Records: Released only with proper authorization

  10. Other Disclosures: Only with written consent or as required by law

E. Your Rights

  • Inspect and Copy: Access your medical records

  • Amend: Request corrections or addenda

  • Accounting of Disclosure: Request list of disclosures outside routine care, payment, or operations

  • Paper Copy: Receive a printed copy of this notice

  • Request Restrictions: Limit how information is used or disclosed

F. Changes to This Notice
Updates apply to current and future medical information.

10. CONTACT INFORMATION

For questions regarding this Privacy Policy or your personal information, contact us at:

Anew Mind Behavioral Counseling
2201 San Pedro Drive NE
Albuquerque, NM 87110
Email: Contact@anewmindcounseling.org
Phone: 505-595-3875
Fax: 505-595-3896

If you believe your privacy has been violated, you may file a complaint with us or with the Secretary of the U.S. Department of Health and Human Services: HHS Privacy Complaint. You will not be penalized for filing a complaint.